ft999 Terms and Conditions

1 Introduction and Definitions

ft999 ("we", "us", or "the platform") operates an online entertainment service for users in Bangladesh, which includes slot games, live casino, and sports betting. These terms and conditions ("Terms") apply to the ft999 website and all related services.

In these Terms, "user" refers to any person who has registered on or is using the ft999 platform. "Account" refers to the user's personal profile.

2 Eligibility Requirements

The following eligibility requirements must be met to use the ft999 platform:

• You must be 21 years of age or older. This service is only available to those aged 21 and above.
• You must be located in a jurisdiction where online gambling or betting is not prohibited.
• The information you provide must be accurate, complete, and up to date.
• You may only open one account for yourself on this platform.
• You are using this service voluntarily and of your own initiative.

2.1 Age Verification

ft999 may at any time request a national identity card or other official document to verify a user's age. Account activity may be restricted or suspended until age verification is complete.

2.2 Single Account Policy

If multiple accounts are found belonging to the same person, they will be closed immediately and the associated balances may be forfeited. Multiple accounts opened from the same IP address, device, or household may also fall under this policy.

3 Account Registration and Security

To open an account on the ft999 platform, a valid mobile number or email address and accurate personal information must be provided. If information provided at registration is found to be false, ft999 reserves the right to close the account at any time.

3.1 Password and Access

Keeping your account password confidential is entirely your responsibility. Sharing your account credentials with any third party is strictly prohibited. If you suspect any unauthorised access, notify our support team immediately.

3.2 Updating Account Information

If any of your personal details change (mobile number, email, payment information), please update your account promptly. ft999 will not be responsible for transaction delays caused by outdated information.

4 Deposit and Withdrawal Policy

ft999 supports widely used payment methods in Bangladesh and all transactions are processed through secure SSL encryption.

4.1 Deposit

• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally credited to the account instantly. If there is a delay, please contact support.
• Only payment accounts registered in your own name may be used for deposits.

4.2 Withdrawal

• Minimum withdrawal amount: ৳800.
• Withdrawals generally take between 30 minutes and 3 hours to process.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawal amounts may be held until identity verification is complete.
• Withdrawals may be blocked if fraud or suspicious activity is detected.

5 Bonus and Promotion Policy

ft999 offers various bonuses and promotions to users from time to time. Each bonus has its own specific terms.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳8,000. The wagering requirement to use this bonus is 20x (the bonus amount must be wagered 20 times).

5.2 General Bonus Terms

• Bonuses may only be used on eligible games.
• Winnings from bonuses must meet the specified wagering requirement before withdrawal.
• Multiple bonuses cannot be used at the same time.
• ft999 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If bonus abuse is found, the bonus and any related winnings will be cancelled.

5.3 VIP Program

ft999's VIP program has five tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.7% weekly cashback; Platinum — up to 1.0% weekly cashback; and Diamond — up to 1.2% weekly cashback. Moving up to higher tiers is possible through regular activity.

6 Gaming Policy and Fair Play

All games on the ft999 platform are operated by certified software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft). These games use Random Number Generator (RNG) technology, which ensures fairness.

6.1 Prohibited Activities

• Playing games using any software, bot, or automation tool.
• Any attempt to manipulate game outcomes.
• Playing games in collusion with other users.
• Bonus abuse or wagering in repetitive patterns to drain bonuses.
• Using the platform for the purpose of money laundering.

If any of the above activities are detected, the account will be closed immediately, the balance may be forfeited, and applicable legal action may be taken.

6.2 Technical Errors

In the event of a technical error or malfunction during a game, ft999 reserves the right to void that round and refund the wager. Winnings claimed as a result of such an error will not be accepted.

7 Sports Betting Policy

The sports betting service on ft999 covers cricket (including BPL, IPL, and T20 World Cup), football (FIFA and various leagues), and other sporting events.

7.1 Betting Rules

• Review each bet carefully before confirming — once confirmed, a bet cannot be cancelled.
• Odds may change at any time; the odds applicable at the moment the bet is placed are final.
• If a match is cancelled or abandoned, the bet will be refunded.
• ft999 reserves the right to void a bet if suspected match fixing or unusual betting patterns are detected.

7.2 Live Betting

Any attempt to exploit network delays or data delays in live betting is strictly prohibited. ft999 reserves the right to void such bets.

8 Responsible Gaming

ft999 places the highest importance on responsible gambling. Gambling is for entertainment only — not as a reliable source of income.

• Users can set their own daily, weekly, or monthly deposit limits.
• Any user may voluntarily take a temporary or permanent break from their account.
• If you notice signs of gambling addiction, please contact our support team.
• For more information, visit our Responsible Gaming page.

This service is only available to those aged 21 and above.

9 Intellectual Property

All content on the ft999 platform — logos, designs, graphics, software, text, and other materials — is the property of ft999 or its respective licensors and is protected by applicable law.

No user may copy, reproduce, distribute, or otherwise use any content from this site without prior permission from ft999.

10 Privacy and Data Protection

ft999 is committed to protecting users' personal information. Our full policy on data collection, storage, and use can be found on our Privacy Policy page.

User data will never be sold to or misused by third parties. However, information may be provided in response to a lawful request from legal authorities.

11 Limitation of Liability

ft999 will not be held liable for:

• Loss incurred during games or betting due to the user's internet disconnection or technical issues.
• Issues arising from errors by third-party software providers.
• Loss caused by the user's own negligence or errors in providing information.
• Unforeseen circumstances (force majeure) such as natural disasters, server attacks, or government directives.

ft999's maximum liability will not in any case exceed the amount of the transaction in question.

12 Account Closure and Breach of Terms

ft999 reserves the right to temporarily or permanently close an account for any of the following reasons:

• Breach of any part of these Terms.
• Providing false information or identity fraud.
• Money laundering or suspicious financial activity.
• Abuse of bonuses or promotions.
• Direction from legal authorities.

Any eligible withdrawable balance will generally be returned to the user before account closure, though this may not apply in cases of breach of these Terms.

13 Dispute Resolution

If a dispute arises between ft999 and a user, an amicable resolution will be attempted first.

13.1 Complaints Process

Any complaint can be submitted to [email protected] or through 24/7 live chat. We generally aim to respond to complaints within business days. More complex matters may take additional time.

13.2 Final Decision

In resolving disputes, the decision of ft999's review committee will be considered final. Applicable law will be followed in all circumstances.

14 Changes to Terms

ft999 reserves the right to change, amend, or update these Terms at any time. The updated date will be noted on this page after any changes. Continued use of the platform after changes means you have accepted the updated Terms.

For significant changes, we will endeavour to notify users through their registered contact details.

15 Contact and Support

If you have any questions or need clarification about these Terms, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.