ft999's Privacy Policy

What Information We Collect

ft999 collects the following types of information from its users:

a) Personal Information Provided Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum age is 21)
• Valid email address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Any other information provided at the time of account registration

b) Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Date, time of site access, and which pages were visited
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

c) Information Received from Third Parties

We may also collect information from trusted third parties for the purposes of identity verification and fraud prevention. Information collected in this context will be used only for the specified purpose.

Purpose of Data Collection

ft999 uses your personal information only for the following legitimate purposes:

• Completing the account registration and identity verification process
• Providing and managing services as per your request
• Processing deposit and withdrawal transactions
• Complying with anti-money laundering (AML) and fraud prevention regulations
• Ensuring compliance with our privacy policy, terms and conditions, and applicable laws
• Ensuring the security of your account and preventing unauthorized access
• Improving the quality of our services and refining the user experience
• Providing support and oversight related to responsible gaming
• Contacting you about promotional information and bonus offers, subject to your consent

ft999 never sells your personal information to third parties for marketing purposes.

Disclosure of Information and Third Parties

ft999 may share your information with third parties in the following limited circumstances:

a) Service Provider Partners

We work with trusted service providers to assist with payment processing, identity verification, technical support, and other operational functions. These partners receive only the information necessary to provide their designated services and are bound to comply with the terms of our privacy policy.

b) Legal Obligations

ft999 may be required to disclose your information to the relevant authorities when necessary to comply with a court order, regulatory authority directive, or applicable law.

c) Fraud and Abuse Prevention

Information may be disclosed as necessary to assist in the investigation of any fraudulent or illegal activity against our platform or other users.

d) With Your Consent

Outside of the cases mentioned above, we will not disclose your information to any third party without your explicit consent.

Cookie Policy

ft999 uses cookies and similar technologies to improve the quality of our services and to make your browsing experience more convenient. Cookies are small text files stored in your browser.

The cookies we use:

• Essential Cookies: Essential for the basic operation of the platform. Disabling these may disrupt the proper functioning of the site.
• Performance Cookies: Help analyze site usage and improve the quality of services.
• Functionality Cookies: Used to remember your preferences and settings, such as language selection.
• Security Cookies: Used to ensure account security and detect fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

Data Security Measures

ft999 has adopted industry-standard security measures to ensure the protection of your personal information:

• SSL Encryption: All information transmitted on our platform is encrypted using SSL (Secure Socket Layer) technology, which protects your information from unauthorized access by third parties.
• Secure Data Storage: Your information is stored on secure servers and only authorized personnel can access it when necessary.
• Two-Factor Authentication: Two-factor authentication is available to further strengthen the security of your account.
• Regular Security Reviews: Our systems and processes are subjected to regular security reviews.
• Payment Data Protection: Your payment information is handled in accordance with the highest security standards.

It is never fully possible to make data transfer over the internet completely secure, but ft999 is committed to ensuring the highest possible level of protection.

Data Retention Period

ft999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, information may be retained for as long as necessary for legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records are kept for the period specified under anti-money laundering regulations.
• Once the specified period has ended, your information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw your consent at any time. However, this will not affect prior processing.
• Right to Lodge a Complaint: If you believe we have violated your privacy, you may file a complaint with our support team.

To exercise these rights, please contact our support team.

Privacy of Minors

ft999 provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. We ensure this through the age verification process at the time of registration. If we suspect that a user is under 21, we will immediately suspend that account and delete the collected information. If you believe that information of a minor is held by us, please contact us immediately.

External Links and Third-Party Sites

The ft999 platform may occasionally contain links to third-party websites. ft999 is not responsible for the privacy policies and data protection practices of these external sites. It is recommended that you read the privacy policy of any third-party site before visiting it. Our payment partners such as bKash, Nagad, Rocket, and Upay have their own privacy policies, which are separate from ours.

Changes to the Privacy Policy

ft999 may update this privacy policy from time to time as needed. If any significant changes are made, we will notify you in the following ways:

• By displaying a notice on our platform
• By sending a notice to your registered email

If you continue to use the platform after the changes, you will be considered to have agreed to the updated privacy policy. If you do not agree to the changes, you are advised to close your account. You can confirm the latest version by checking the "Last Updated" date at the top of this page.

Data Transfer

As ft999 is an international platform, your information may be stored and processed on servers outside Bangladesh. In this case, we ensure that your information receives the same high level of protection everywhere. For international data transfers, we comply with applicable international data protection regulations and ensure appropriate safeguards are in place.

Resolving Complaints and Questions

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will try to resolve your complaint as quickly as possible. Use the contact information below to get in touch with our data protection team.